Shipping & Returns

Shipping within the United States is free on every order, however many crowns you order (ground, 3–5 business days once shipped). Express shipping (1–2 business days once shipped) is $15.

Every crown is made for you, by hand. Once you order, your Woodland Owl Back Crown is hand-painted one at a time, layered dark in the hollows and bright on every raised feather, then sealed to last. Because each one is finished individually, it leaves our San Francisco studio within 6–8 days of your order, with USPS tracking. Our pre-order designs are hand-painted for you and ship within 6–8 weeks of your order; if we’re ever running behind, we’ll email you a new date and you can cancel for a full refund.

Please double-check your shipping address at checkout. Shipping fees are non-refundable.

We ship to Canada and 48 other countries; you’ll see yours at checkout. International shipping is a flat $35, and complimentary on orders of $350 or more.

Duties and taxes are set by the destination country and are paid on delivery.

Orders are processed Monday through Friday, excluding U.S. holidays; orders placed on a weekend or holiday begin the next business day. Once shipped, delivery within the U.S. usually takes 3–5 business days, or 1–2 business days with express; international delivery usually takes 1–3 weeks.

Free returns within 30 days. Return any crown within 30 days of delivery for a full refund of the item price. Returns are free within the United States: email us and we’ll send you a prepaid return label. Please send the crown back in its original condition, with its box; each one is hand-painted, so try it on gently.

International orders can be returned within 30 days too; return shipping is paid by the customer, and duties and taxes can’t be refunded.

Arrived damaged? Send us a photo within 7 days of delivery and we’ll paint you another at no charge.

Refunds go back to your original payment method within 5 business days of the crown reaching us.

Every crown is covered for life against craftsmanship faults: if a comb loosens, an anchor point breaks or the paint flakes with normal wear, we’ll repair or repaint it free. Just email us and send it in; we’ll cover the shipping back to you.

Not covered: accidents, heat damage (the crown can warp in a hot car) or a change of heart on color; for that, use our 30-day returns (free in the US) or exchange it for another finish.